Frequently Asked Questions
Click on question to reveal the answer.1. Is buyVoltageConverters.com Secure?
Yes. Your purchases on buyVoltageConverters.com are safe and secure. Our server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. During the checkout process, we use Secure Socket Layer (SSL) technology to encrypt your financial data as it transmits over the web. This ensures that your transaction is not viewable by third parties. The SSL layer technology appears on check out pages where financial data is transferred. You will see a tiny gold lock icon in the bottom left or right of your browser when you are on a SSL page.
2. How do I order?
Three Ways to Order: 3. How long will it take to process my order?
1. Order online i.e through Credit Card or Paypal.
2. Order by Phone. Please call 1-847-220-VOLT(8658)
3. Order by E-Mail. Please send us your complete order details at sales@buyVoltageConverters.com
Your order is processed on the same day or the following day of your placing your order, depending on the time your order was placed. If you placed an order for in-stock items, you will generally receive the items 2-5 business days after we receive your payment.4. Whereís My Order?
5. What Payment Methods do you accept?
Most orders ship within 24-48 hours, however it is not unusual for a large order to ship within 2-3 business days. Donít worry, your order is important to us and we are working to ship it out as soon as possible! If any item is back ordered, we will contact you via e-mail to let you know your options.
You will receive an official shipping notification via e-mail as soon as your order ships. We will also include a tracking number with your shipping notification. If you have not received a shipping notification within 2-3 business days, please Contact Us
for more information. We are here to help, and we respond to most e-mails within 12 hours.
We accept All Credit Card (MasterCard/Visa/American Express/Discover), PayPal and Bank Transfer/Deposit.6. How much will shipping cost?
7. What options are available for Shipping?
Please use the Estimate Shipping functionality on our website to determine the shipping cost to your zipcode. If your order results in multiple shipments and the estimated shipping cost is exceeds what you reasonably expected, please Contact Us
as we may be able to consolidate shipping on your items.
We ship via UPS Residential and Commercial. AND UPS Standard (For shipping to Canada)
All orders are shipped via UPS (United Parcel Service) within 48 United States and Canada. We will provide you the UPS Tracking information once the shipment leaves our wearhouse.8. How do I get my UPS tracking number?
The tracking numbers for each day's shipped orders are emailed. You can check your order status at www.ups.com9. how can I change my order?
You can send changes to sales@buyVoltageConverters.com. Changes can only be made if your request is answered before your order is processed. once your order is processed or shipped, no changes can be made.10. How to select the Right Voltage Converter/Transformer for my device?
It is recommended to use a transformer that is rated at least 25% higher watt than that of the appliance with which you intend to use it. For example: A 500 Watt appliance should be used with a transformer of at least 750 Watts. Purchase a transformer that is at least 25% higher than the required wattage.11. What Converters should I use for Curling irons, Radio, electric shavers, Hair dryers etc?
To Calculate the wattage of your appliance "Multiply the voltage by the Amperage (amps or A)"
Example: An appliance labeled with a voltage of 110 volt and amperage of 1.5 is 165 watts (110 x 1.5 = 165 Watts)
For Curling irons, Radio, Electric Shavers, Hair Dryers etc require a small Travel Converter or a 50Watt/1600Watt converter. But I recommend check the required wattage on your device and get a converter at least 50% higher then the required wattage12. What converter should I use for my laptop or notebook?
A lot of laptop chargers will work on 110 TO 220 volts. If your charger reads as follows: 100 to 240 volts. You may need an adaptor to fit the charger to the wall outlet, but a voltage adaptor may not be needed. Check your charger voltage rating. However, if a converter is require we recommend checking the wattage of your laptop's power supply and getting a transformer that supplies 25% more wattage than what your laptop requires. Generally, preferred 200 watt Travel Converter for Laptops and Computers13.What is a Voltage Converter/ Transformer and Voltage Regulator?
14. What is your Shipping & Returns Policy?
16. Do you match competitorís prices?
17. Do You Sell Wholesale?
Yes. Please note that we only match overall prices (i.e. product/s + shipping) and only match down to our cost.
We will ONLY accept price matching request via the Contact Us
page or email at sales@buyVoltageConverters.com. Please include link/s to the product/s on our competitor's website, and your zipcode in the request, so we can compare the overall price on a like-for-like basis.
18. Who should i contact if i have further questions?
Yes. Please email us your inquiry via our Contact Us
page or either email to sales@buyVoltageConverters.com.
If you have any further questions that we have not answered or would like to give us feed back send us and e-mail at support@buyVoltageConverters.com or by our Contact Us
page. To reach us by our customer service by phone, please call 1-847-220-VOLT(8658)